U.S. Domestic Returns/Exchanges:
All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact customer service immediately by email at email@example.com. Sognatore happily accepts exchanges & returns, within 14 days of shipping. To be eligible for an exchange/return, your item must be (1) shipped before the 14-day grace period; (2) in the original, undamaged packaging; (3) not worn; (4) not altered; (5) not washed; (6) nor damaged in any way. All hygiene liners must be fully attached at the time of return.
You can opt to return the package in 2 ways: 1- Receiving a return label directly from us at a cost of $7 debited from your original purchase or 2- Mail the package back on your own.
Once the return is received and inspected, we will send a notification by email that the item has been received and whether or not it has been approved for a full refund. If the item is approved, a credit will be processed and should appear back on your payment method within 5 to 10 business days upon receiving the original items. All shipping and handling charges [if any], gift cards, and store credit are nonrefundable. The shipper must make all claims for packages lost or damaged in transit. Sognatore is not responsible for delays in shipping or delivery due to forces outside of our control such as weather, natural disaster or pandemic. Sognatore does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse the return of any merchandise that does not meet the above return requirements at Sognatore's sole discretion.
ALL INTERNATIONAL SALES ARE FINAL AND RETURNS WILL NOT BE ACCEPTED.